Terms & Conditions
By accessing our website, purchasing our products, or using our services, you agree to the following Terms and Conditions. Please read them carefully.
1. Updates to Terms and Conditions
Minotaur (Pty) Ltd reserves the right to update these Terms and Conditions at any time. We recommend reviewing this page periodically. The terms applicable at the time of your purchase or use of our services will govern your transaction.
2. Company Information & Contact Details
Minotaur (Pty) Ltd specializes in providing tailored fitness solutions, including All-in-One Trainers, benches, weight plates, Olympic bars, attachments, and additional training information. We aim to offer the best value to our customers through quality products and services, including free delivery, installation, and maintenance within the warranty period.
📧 Email: info@minotaur-gear.co.za 📞 Phone: +27 72 856 3713
Our team is available to assist you at any time, and we will do our best to respond promptly.
3. Orders & Payments
3.1 Pricing & Payment Methods
● All prices listed on our website are in South African Rands (ZAR) and include VAT unless stated otherwise.
● We accept payments via credit/debit cards, EFT, and other secure payment gateways.
● Minotaur (Pty) Ltd reserves the right to modify prices at any time, but changes will not affect orders already placed.
3.2 Order Confirmation
● Once an order is placed, you will receive a confirmation email with details of your purchase.
● If there are any issues with your order, we will contact you as soon as possible.
3.3 Cancellations
● Orders can be canceled before dispatch. If the order has already been shipped, our Returns Policy will apply.
4. Delivery & Installation
● Delivery is free within South Africa and will be completed within 3-7 working days from the date of purchase.
● We require a signature upon delivery and installation from the customer or a trusted representative.
● Minotaur (Pty) Ltd reserves the right to take photographs of delivered and installed products for marketing and internal records.
● For full details, please refer to our Delivery & Installation Policy.
5. Returns & Exchanges
● Customers can return products in accordance with our Returns Policy.
● Refunds and exchanges are subject to product condition and must be initiated within 7 days of receipt.
● Any damaged or defective items must be reported within 24 hours of delivery.
● For full details, visit our Returns & Exchanges Policy.
6. Warranty & Maintenance
● Minotaur (Pty) Ltd provides a 3 year warranty on All-in-One Trainers. Other applicable products do not fall under this warranty.
● Warranty covers manufacturing defects but excludes damage caused by misuse, neglect, or unauthorized modifications.
● Free maintenance and repairs are available during the warranty period within designated service areas.
7. Liability & Disclaimer
● Minotaur (Pty) Ltd is not responsible for any injuries, damages, or losses resulting from the use of our products.
● Customers should follow proper assembly, usage, and safety guidelines when using fitness equipment.
● While we strive to provide accurate product descriptions and images, variations may occur.
8. Privacy & Data Protection
● By using our website, you agree to our Privacy Policy regarding the collection and use of your personal data.
● Your information will not be shared with third parties except as required to process transactions or comply with legal requirements.
9. Complaints & Dispute Resolution
● If you have any complaints regarding our products or services, please contact us at info@minotaur-gear.co.za.
● We aim to acknowledge complaints within 5 working days and resolve issues as efficiently as possible.
10. Governing Law
● These Terms and Conditions are governed by the laws of South Africa.
● Any disputes arising from these terms will be resolved in accordance with South African legal jurisdiction.
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For any questions or concerns regarding these Terms and Conditions, please contact us at:
📧 Email: info@minotaur-gear.co.za 📞 Phone: +27 72 856 3713
